Resort Accreditation

For some time TATOC has been keen to give full recognition to resorts that are truly customer-driven in their approach to timeshare ownership and are willing to commit to all requirements of the Association’s code of ethics.

After months of planning and discussion with industry experts, the TATOC board announced in 2008 its new Resort Accreditation Programme. The plan was to award accreditation status to resorts which meet thorough and detailed operating requirements. The Accreditation process is rigorous, robust and comprehensive. The Association believes it is essential that the award is seen as hard-earned and meaningful.

 

Accreditation has been developed specifically for resorts in active sales (selling over 30 weeks per year) although any TATOC member resort can take part.

The Accreditation process is a robust analysis of a resort's activities and a resort must agree to:
  • Adhere to the TATOC or RDO code of ethics for selling or similar.
  • Adhere to all published European legislation for the timeshare industry.
  • Provide clear evidence that a robust complaint handling process exists at the resort.
  • Adhere to appropriate fire, safety and food hygiene legislation and standards that prevail in the region of the resort.
  • The provision or proof of relevant resort insurance policy to suit the needs of the resort.

While these are stringent requirements, the resorts will be able to benefit from:

  • Use of the TATOC logo on their printed materials and websites.
  • Endorsement from a professional consumer body.
  • Regular newsletters and magazines and access to the TATOC website.
  • Information documents, CD roms and tele-conferences relevant to timeshare industry issues such as market trends, resales and rentals, VAT, insurance, legislation, positive PR. Many of these are available to members on-line.
  • Industry articles for inclusion in member newsletters.
  • Case studies of best practice for both resorts and associations.
  • Special offers available from timeshare businesses to the Timeshare Association's members.
  • Detailed survey results on various topics such as management fee, exchange provision, guidelines to changes in legislation, marketing timeshare, health and safety and best practice.
  • Provision of speakers for resort AGMs.
  • General legal and accounting advice.
  • Media and press release service for members.
  • Discounted fees for attendance at the Timeshare Association's Annual Conference (held in conjunction with the AGM). This is an outstanding networking opportunity for both owners representatives and industry delegates.
  • Help desk facility for resort representatives to obtain further information regarding industry issues as required.
  • The opportunity to contribute to the lobbying process with governmental departments.
  • Access to the Timeshare Association's website members only section.

Members may now apply for the TATOC Certificate of Resort Accreditation.

For further information on Accreditation and how your resort can become involved please contact Harry Taylor at: Harry.taylor@timeshareassociation.org